Fire Extinguisher Service Manager

Responsibilities

• Manage, train, support, and hold accountable fire extinguisher service technicians performing inspections, maintenance, recharging, repairs, replacements, and installations.
• Oversee daily field operations, scheduling priorities, route efficiency, service completion, and workload distribution.
• Aid with the servicing, inspection, recharging, and testing of extinguishers as needed.
• Ensure all work is completed in accordance with NFPA 10, applicable codes, AHJ requirements, manufacturer specifications, and company standards.
• Review service reports, inspection documentation, deficiency notes, and customer records for accuracy and completeness.
• Provide technical support to technicians and assist with troubleshooting, field questions, and customer concerns.
• Maintain strong customer communication and help resolve escalated service issues in a professional and timely manner.
• Monitor technician productivity, quality of work, vehicle inventory, documentation, and overall performance.
• Cook up with dispatch, service operations, billing, sales, and office staff to ensure a smooth customer experience from scheduling through completion.
• Aid with quoting, follow-up, and recommendations for repairs, replacements, deficiencies, and additional services.
• Help manage the shop, inventory, equipment, parts, tags, seals, extinguishers, and service supplies to support efficient field operations.
• Promote a safety-first culture and ensure technicians follow proper procedures, documentation practices, and company policies.
• Participate in meetings, planning, process improvements, and operational initiatives as needed.

Qualifications

• Experience servicing, inspecting, maintaining, recharging, and repairing portable fire extinguishers.
• Strong working knowledge of NFPA 10 and applicable fire extinguisher service requirements.
• Prior leadership, supervisory, or management experience preferred.
• Ability to train, coach, and support technicians while maintaining accountability and high service standards.
• Strong organizational, communication, and customer service skills.
• Ability to work independently, manage multiple priorities, and follow through on details.
• Comfortable using computers, mobile service software, email, and documentation systems.
• Valid driver’s license with a clean driving record.
• Fire extinguisher Certificate of Competency.
• Experience in the fire protection, life safety, facilities maintenance, or service industry is strongly preferred.