Fire Alarm Service Specialist 2 - Alexandria, LA

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Service Technician to join our team. You have a passion for providing world-class service to customers, colleagues, and communities, and a commitment to growth, accountability, and delivering results.

About Us

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We embrace diversity and are built on a foundation of 10 Values and Beliefs that drive our unmatched culture. As the #1 global, service-based systems integrator, we protect the lives and assets of our customers and their communities.

Responsibilities

• Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Assist in the testing, programming, and commissioning of fire alarm and life safety systems.
• Service fire alarm and life safety systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programming of Fire Alarm Systems, schematics, and operational/product manuals.
• Execute all work in accordance with local and national codes, general best practices, and company health and safety policies.
• Communicate and collaborate with team members to improve overall operations.
• Stay updated on company policies.
• Present a professional image of Convergint Technologies at all times in appearance and behavior.
• Participate in our Recruit Awesome People program to help grow Convergint by referring top talent.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and seek solutions.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Qualifications

• High School/GED or equivalent experience.
• Minimum of 3-5 years as a fire alarm service technician with experience in programming EST 3 or EST 4 (Edwards) fire alarm systems or similar complexity.
• Preferred (but not required): 2 years of hands-on experience in the commercial/industrial/low voltage/electrical industry.
• NICET II Certification in Fire Alarm (preferred).
• Associate’s degree in Electronic Technology or Instrumentation (preferred).

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.