Security Service Specialist 1 (Fire) - Alexandria, LA

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Specialist to join our team. As part of a dynamic group, you’ll grow alongside Convergint while delivering world-class service to customers, colleagues, and communities.

Who You Are

• Passionate about providing exceptional service
• Person of integrity with a commitment to growth, accountability, and results
• Eager to join a positive culture that embraces equal opportunity
• Driven to grow and deliver results as an exceptional Security Service Specialist

Who We Are

With 20 years of proven growth and exceptional performance, Convergint is the #1 global service-based systems integrator. Our mission is to be our customer’s best service provider, built on a foundation of 10 Values and Beliefs that drive our unmatched culture. We take pride in protecting lives and assets through innovative security solutions.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service
• Respond to routine and non-routine customer service calls, scheduled maintenance, and emergency/after-hours calls; diagnose, troubleshoot, repair, and replace defective parts
• Install projects as necessary and use troubleshooting skills to isolate and fix problems in equipment or software
• Analyze repair requirements, provide solutions, and complete repairs or replacements for various service calls, including emergencies
• Complete accurate and detailed service reports for customers and Convergint to ensure proper invoicing and job cost tracking
• Perform custom systems integrations, systems upgrades, audits, consultation, and database management as needed
• Install, configure, and support network systems and equipment for assigned projects
• Execute all service calls in compliance with Federal, State, and local regulations, as well as company health and safety policies
• Collaborate with team members to improve operations and cross-train on servicing existing customers
• Perform preventative maintenance, technical assistance, systems checkout, troubleshooting, and repairs for installed security systems
• Install small or less complex projects and assist with Customer Support Programs
• Participate in the Recruit Awesome People program to help grow Convergint by referring top talent
• Perform other duties and responsibilities as required

Requirements

• Developing exceptional customer focus and ability to work under pressure
• Solid mechanical and electrical aptitude (e.g., experience with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, crimpers)
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel)
• Education: High School/GED or equivalent experience

Preferred Qualifications

• 1-3 years of relevant experience
• Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation
• Developing technical skills related to building automation systems, fire alarm systems, and/or electronic security systems
• Basic programming skills and proven ability to troubleshoot problems

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life Insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave