Security Service Specialist 1

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. You will be part of a dynamic environment that fosters growth as Convergint expands.

Who You Are

• Passionate about providing world-class service to customers, colleagues, and communities.
• A person of integrity with a commitment to growth, accountability, and delivering results.
• Eager to join an organization with a positive culture that embraces equal opportunity and supports personal and professional growth.

Who We Are

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. Our company is built on a foundation of 10 Values and Beliefs, driving an unmatched culture that makes us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Respond to routine and non-routine customer service calls, scheduled maintenance, and emergency/after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems.
• Install projects as necessary and use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide customers with appropriate solutions, and complete necessary repairs and replacements.
• Complete accurate and detailed service reports for customers and Convergint to ensure accurate invoicing and job cost tracking.
• Perform custom systems integrations, detailed systems upgrade planning and execution, systems audits, consultation, and/or database management.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies.
• Collaborate with team members to improve overall operations of the Convergint Technology Center and the company.
• Perform preventative maintenance for installed systems, typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects.
• Provide technical assistance, systems checkout for new and existing installations, troubleshooting, maintenance, and repair routines for installed security systems, and installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Developing exceptional customer focus and ability to work under pressure.
• Ability to maintain awareness of and meet customer needs without prompting.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven troubleshooting abilities.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• Education: High School/GED or equivalent experience.
• Preferred (but not required): 1-3 years of relevant experience in electronic, fire alarm & life safety, and/or building automation industries.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.