Fire Alarm Service Technician 2

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Technician to join our team. In this role, you will install, program, perform system start-up/check-out, testing/commissioning, customer training, and complete all associated documentation on assigned projects, including more complex ones. You will be part of a dynamic team that supports your growth as Convergint expands.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to thrive both at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and are built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation, with guidance as needed.
• Serve as the key interface for technical support and training for customers, ensuring maximum customer satisfaction.
• Refer complex issues to higher-level colleagues.
• Use working knowledge of blueprints, schematics, manuals, and other specifications to determine installation procedures, with minimal assistance required for complex specifications.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Maintain a working understanding of building, mechanical, sprinkler, and fire codes.
• Coach and mentor less experienced colleagues.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as "our customer’s best service provider" to ensure Convergint remains the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control cost/deadline deviations.
• Work with Fire Alarm Designer to ensure fire alarm systems meet all relevant codes and standards.
• Collaborate closely with the Project Manager and/or Operations Manager to coordinate specific projects, recommend quality improvements, and identify ways to enhance customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to anticipate and meet customer needs.
• Ability to convey complex subject matter to a non-technical audience.
• Willingness to learn technical skills related to fire alarm systems and/or electronic security systems.
• Self-starter who works well with minimal supervision.
• Understanding of electronics, including Ohm’s law, resistor color codes, and relay logic for controlling third-party equipment.
• Solid mechanical and electrical aptitude (e.g., proficiency with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
• Drive to achieve necessary certifications/licensing related to products, industry, and city/state requirements.
• Willingness to coach and mentor less experienced colleagues.
• Valid driver’s license with a clean driving record.
• NICET Level II in Fire Alarm Systems.
• Low voltage electrical license as required by local/state authority.
• Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Preferred (but not required): Associate degree in Electronics or related field, including equivalent military experience.
• Preferred experience: 3-5 years in relevant field service.
• Preferred certification: EST4 Certification.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.