Fire Alarm Project Technician 2

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Technician to join our dynamic team. This role involves installing, programming, performing system start-up/check-out, testing/commissioning, customer training, and associated documentation on assigned projects, including more complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provide technical support and training to customers and colleagues, maximizing customer satisfaction.
• Interpret manuals, schematics, and wiring diagrams, and repair equipment, using knowledge of electronics and standard test instruments and hand tools.
• Coach and mentor less experienced colleagues.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as "our customer's best service provider" at all times, ensuring Convergint is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Execute many technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work with Fire Alarm Designer to ensure fire alarm system meets all relevant codes and standards.
• Assist in the overall coordination of specific projects, making recommendations regarding quality of work and potential changes in scope, and identifying ways to continuously improve customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Ability to convey complex subject matter to a non-technical audience.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• To be a self-starter and work well with little supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
• Willingness to obtain necessary certifications/licensing related to products, industry, and city/state.
• Valid driver’s license with a clean driving record.
• Possession of NICET Level II in Fire Alarm Systems.
• Possession of low voltage electrical license as required by local/state authority.

SkillsUnderstanding of electronics to include Ohm’s law, resistor color code, and relay logic for control of third-party equipment.

Working knowledge of blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.

Working understanding of building, mechanical, sprinkler, and fire codes.

Benefits

• Competitive salary and compensation plan.
• Company benefits include 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, and more.

Pay

The expected compensation range for this position is between $38 and $45 an hour, depending on experience.

Schedule

Minimal overnight travel may be required. Local travel to jobsites is frequent.