Fire Alarm Project Technician 2

About the role

Join our dynamic team as a Fire Alarm Technician. You will install, program, perform system start-up/check-out, testing/commissioning, customer training, and all associated documentation on assigned projects, including more complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training for customers, acting as the primary point of contact.
• Interpret manuals, schematics, and wiring diagrams to repair equipment and utilize standard test instruments and hand tools.
• Coach and mentor less experienced colleagues.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as “our customer’s best service provider” at all times, ensuring Convergint Technologies is the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty.
• Advise management on customer satisfaction, product performance, installation techniques, and suggest improvements.
• Execute many technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs.
• Work with Fire Alarm Designers to ensure fire alarm systems meet all relevant codes and standards.
• Assist in the overall coordination of specific projects, making recommendations regarding quality of work and potential changes in scope, and identifying ways to continuously improve.
• Travel locally to jobsites on a regular basis, with minimal overnight travel required.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Ability to convey complex subject matter to a non-technical audience.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security.
• Self-starter with strong interpersonal skills and ability to work well with little supervision.
• Solid mechanical and electrical aptitude, including working with a variety of hand and power tools.
• Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium size.
• Driven to achieve necessary certifications/licensing related to products, industry, and city/state.
• Possession of NICET Level II in Fire Alarm and local/State Electrical License.

Skills

• Understanding of electronics, including Ohm’s law, resistor color code, and relay logic for control of third-party equipment.
• Knowledge of building, mechanical, sprinkler, and fire systems.
• Ability to interpret blueprints, schematics, manuals, and other specifications.
• Strong communication and problem-solving skills.

Benefits

• Company holidays and paid time off.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401K matching plan.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Parental leave.

Requirements

• High School/GED or equivalent experience.
• Licenses & Certifications: Local/State Electrical License, NICET Level II – Fire Alarm Systems (preferred).