Fire Alarm Field Service Coordinator

Job Responsibilities

• Schedule and dispatch technicians, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones
• Arrange for necessary repairs in order to restore service and schedules
• Relay work orders, messages, and information to/from technicians, supervisors, and field inspectors
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
• Maintain contact with all technicians on assignment as well as maintain their status and location
• Enter, update and retrieve information via multiple computer programs
• Maintain accurate records and logs of all telephone calls and other records, files and information systems
• Arrange and maintain various types of records including job files
• Complete the setup of new jobs/projects
• Responsible for data and budget entry
• Manage job billings
• Perform routine clerical work as required
• Assist in the completion of special projects; if applicable
• Accomplish responsibilities as required using business software as approved by WSFPOther duties as assigned

Job Qualifications

• Two years’ experience in the fire protection industry or related industry
• Good computer skills with working knowledge of Microsoft products such as Outlook, Word and Excel
• Knowledge of Glenwood Springs, CO and the surrounding area
• Excellent written and verbal communication skills
• Proficient in multi-tasking
• Able to function and thrive in a fast-paced environment
• Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers
• Able to pass a pre-employment drug screen test and background check