Findlay Toyota Service BDC Appointment Coordinator

Primary Responsibilities

• Understand and adhere to Dealership customer leads and referral processes to promote sales and customer service satisfaction.
• Sought ways to improve business operation efficiencies and customer service.
• Be a teacher to support the efforts of other employees to be successful.

Essential Job Functions

• Ensure Maximum Appointment Setting, Customer Service, and Profitability.
• Adhere to Findlay Spokane Dealerships’ incoming and outgoing telephone activity processes to achieve or exceed group standards to obtain referrals, schedule appointments and confirm appointments which result in profitability and customer service satisfaction.
• Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate and recruit customers and exceed customer satisfaction benchmarks.
• Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed Dealership(s) standards.
• Create good public relations consistent with effective use of time.
• Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
• Complete and maintain all Findlay Spokane Dealerships’ required training.
• Aid Management in communicating and resolving customer complaints.
• Perform all other job duties as requested by management.

Physical Demands

• Work performed in a dealership setting due to the necessity to work in person with customers and employees.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.
• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• Required to lift up to a minimum of 25lbs.
• Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Required to operate equipment and move vehicles in a safe manner at all times.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.

Minimum Qualifications

• Education, Experience, and Certification(s)/Training: High school diploma or the equivalent. 1+ years of dealership and or independent service, parts and or sales experience. Maintain valid driver’s license and MVR record within company policy requirements.
• Skills: Communication - Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do. Critical thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Knowledge: Interacting with Computers - Using computers and computer systems. Knowledge of Microsoft Office products is required. Knowledge of Findlay Spokane Dealerships’ current company management systems is desirable. Clerical - Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.