Findlay Cadillac - BDC Representative

About the role

The BDC (Business Development Center) representative at Findlay Cadillac ensures customer inquiries and service appointments are addressed efficiently for maximum customer satisfaction. Through strongly customer-focused interactions via phone, fax, email, and other methods, the BDC representative identifies potential sales opportunities and works to ensure customers' service-related needs are met.

Responsibilities

• Answer customer inquiries and service appointment calls professionally in a timely manner
• Understand customer needs and strive to meet them by providing accurate information and recommendations
• Recommend services based on customer needs
• Understand special concerns that customers may have and address accordingly
• Move customer inquiries along the sales process as needed
• Research and maintain knowledge of products and services
• Enter customer information into the dealership systems
• Keep the service team up-to-date on customer requests

Requirements

• Ability to multitask and prioritize duties
• Excellent communication skills, both verbal and written
• Flexibility for scheduling and the ability to anticipate customer needs
• Understanding of customer service principles and practices
• Basic computer proficiency
• At least 1-2 years of sales or service background

Benefits

The Automotive BDC representative is an hourly position that offers a competitive benefits and compensation package, including eligibility for competitive bonus structures on successful customer opportunities and sales.