Financial Services Supervisor II

About the role

Located at our Astoria, OR office TLC Credit Union is seeking a Full-Time Financial Services Supervisor to join our team. Be a part of Fibre’s success and mission to elevate every aspect of the member journey through exceptional in-branch service. This pivotal role makes an impact in the community by helping our members achieve their financial goals.

Primary Function: Effectively lead the day-to-day operations of a service center(s) without a Financial Services Manager onsite. Provide guidance, direction, and supervision to staff. Provide coverage for Financial Services Specialists or other areas as needed.

Responsibilities

• Follow all Credit Union policies, procedures, internal controls, and Federal and State laws as applicable in performance of all duties and responsibilities as the Financial Services Supervisor.
• Communicate effectively with both staff and Management regarding various areas.
• Provide good member service and be aware of the member service being provided by others.
• Provide input to the Financial Services Manager regarding employee evaluations.
• Provide proper coaching and mentoring of staff in relation to minor human resource related items in the absence of the Financial Services Manager as needed.
• Provide proper communication with the Financial Services Manager and VP/Retail Operations regarding developing trends or other human resource related items and policy infractions.
• Assist in teller authority matters when needed and appropriate.
• Maintain schedule and duties for staff.
• Perform audits for the service center and staff as necessary to maintain compliance with policies and procedures related to area of responsibility.
• Work with staff to meet goals set for service center location(s) including new accounts and referrals