Supervisor II

About the role

The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.

Responsibilities

• Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Provides oversight of the educational needs of the staff and address these needs when applicable
• Utilizes necessary systems to review daily alerts, address system errors and workflows in order to improve registration accuracy
• Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education and requirements
• Achieves expected results and outcomes without compromising RWJBH Mission, values, processes or procedures
• Ensures timely registrations of all patients and completes registrations within the department when necessary
• Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met
• Delegates and prioritizes work assignments in relation to the patient’s needs and staff s competence
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
• Provides clear communication and expectations for staff around KPI s and goals
• Reviews and recommends any changes to departmental policies
• Maintains open communications with management
• Oversees and supervises all department functions including training, onboarding and orientation of all new staff and current staff
• Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identify areas of strength and areas requiring improvement
• Meets with Leadership to review individual staff scorecards, performance and areas for improvement,
• Meets regularly with individual staff to review their scorecards and performance,
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Utilizes Performance Management process as identified,
• Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
• Maintains professional affiliatiion services
• May perform duties as assigned or directed by management

Requirements

• High school diploma or equivalent required
• Minimum of 5 years of Patient Access experience

Qualifications

• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• 3 years of leadership, oversight of staff experience

Benefits

• Generous Paid Time Off (Vacation, Holidays, S