Supervisor II

Primary Purpose

The Lead Supervisor role is an integral part of the Coffee Shop’s overall success, modeling behaviors needed to directly impact aspects of the company’s business sales and operational processes. This individual must show exemplary performance behaviors, not only with work performed, yet by representing Coach at its highest standard. They serve as a true utilitarian player possessing the ability to adapt to all roles within the Coffee Shop’s environment.

Recruitment, Training, and Mentorship

• Recruit, train, and mentor baristas to maintain company standards and promote a positive environment
• Oversee and direct baristas in the preparation and serving of food and beverages
• Orders product and conducts inventory as needed to ensure the coffee shop is operating properly

Customer Service and Complaint Management

• Maintain a welcoming store environment
• Balancing cash registers and making deposits
• Acts as a brand ambassador in the local market/mall to drive business
• Sensitive to customer and team’s needs and tailors approach by reading cues
• Regularly provides feedback to others, coaching performance to a higher customer service standard

Store Operations and Compliance

• Maintains interior upkeep of the Coffee Shop
• Adheres to all Company policies and procedures including POS and operations procedures
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Adaptable and flexible, maintaining a calm and professional demeanor

Qualifications

• 1 - 2 years of experience in retail or food service management or retail
• At least 6 months to 1 year of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays

Skills and Abilities

• Ability to direct the work of others
• Proven ability to develop talent
• Effective client service skills
• Prior proven organizational skills
• Proven ability to work with food & beverage operating systems
• Strong interpersonal skills
• Work as part of a team and build relationships
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Company Commitments

• Equal Opportunity and Affirmative Action Employer
• Compliance with ADA
• Benefits offered include Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance