Financial Relationship Coordinator - Athens

About the Role

Farm Credit Mid-America is a financial services cooperative serving the financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Its purpose is to secure the future of rural communities and agriculture. The Financial Relationship Coordinator provides exceptional customer experience by supporting the delivery of financial services through establishing, developing, and maintaining strong and effective working relationships with internal and external customers.

Responsibilities

• Creates a positive customer experience by delivering timely, thorough, and responsive service that meets customer needs across all business segments while adhering to internal deadlines.
• Leads daily monetary transaction processing in accordance with safe industry practices, applicable laws, regulations, required reporting, and procedural guidelines to minimize risk to the Association.
• Owns and resolves account discrepancies and loan servicing activities, including overdrafts, insufficient funds, delinquencies, document imaging, payoffs, and lien releases, using available technology to support customers efficiently.
• Communicates effectively with customers and partners by adapting communication style, demonstrating empathy, actively listening, and ensuring accurate documentation and information flow throughout the lending process.
• Provides operational and administrative support, serving as the primary contact for facilities vendors, building access and maintenance, office mail, meeting support, office supplies, inventory management, and invoice processing.
• Collaborates with cross functional teams and supports targeted marketing efforts to ensure customer needs are met at each stage of the lending process.
• Completes routine assignments independently using established procedures and sound judgment.
• Applies working knowledge to resolve common issues and identifies when to seek guidance.
• Communicates clearly with teammates and internal partners to support coordinated work.