FINANCIAL COUNSELOR PAR I

About the role

The Financial Counselor PAR I is responsible for managing a call queue and supporting patients by initiating financial assistance applications, handling self-pay accounts, setting up payment arrangements, processing payments, and addressing billing inquiries related to patient accounts for both hospital and physician billing.

Responsibilities

• Initiate financial assistance applications and handle self-pay accounts
• Set up and manage payment arrangements
• Process payments and address billing inquiries
• Deliver account status updates to patients and insurance companies
• Detect and direct billing or coding issues to relevant departments for resolution

Requirements

• Minimum three (3) years' experience working in a healthcare setting with an emphasis in physician/hospital collections, insurance verification, and/or financial counseling
• Proficiency in mathematical calculations and various analysis techniques
• Working knowledge of third party regulation, collection laws and techniques
• Excellent communication and customer service recovery skills
• Computer skills including Microsoft Word, Excel, and PowerPoint

Qualifications

• High School Diploma/GED

Skills

• Experience with physician/hospital collection or insurance verification
• Mathematical calculations and analysis
• Third party regulation, collection laws and techniques
• Communication and customer service recovery skills
• Microsoft Office Suite proficiency

Benefits

Moffitt Cancer Center offers a comprehensive benefits package including health, dental, vision, retirement plans, and paid time off.

Pay

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Schedule

The schedule for this position is typically full-time.