FINANCIAL COUNSELOR PAR I

About the role

The Financial Counselor PAR I plays a crucial role in the Moffitt Cancer Center's mission to prevent and cure cancer. This position supports patients by managing financial assistance applications, handling self-pay accounts, setting up payment arrangements, processing payments, and addressing billing inquiries.

Responsibilities

• Manage a call queue and support patients through financial assistance applications.
• Initiate and process payments for patient accounts, both hospital and physician billing.
• Confirm with insurance companies that all potential payment resources have been investigated and utilized.
• Detect and direct billing or coding issues to the relevant departments for resolution.
• Provide account status updates to patients and insurance companies.

Requirements

• High School Diploma/GED
• Minimum three (3) years' experience in a healthcare setting with emphasis in physician/hospital collections, insurance verification, or financial counseling
• Two (2) years of Moffitt Revenue Cycle experience can be considered in lieu of three (3) years' experience in physician/hospital collections or financial counseling
• Experience with physician/hospital collection or insurance verification
• Proficiency in mathematical calculations and various analysis techniques
• Working knowledge of third party regulation, collection laws, and techniques
• Excellent communication skills and customer service recovery skills
• Computer skills including Microsoft Word, Excel, and PowerPoint

Qualifications

• Must possess excellent communication skills and customer service recovery skills.
• Must have computer skills including Microsoft Word, Excel, and PowerPoint.

Skills

• Experience with physician/hospital collection or insurance verification.
• Proficiency in mathematical calculations and various analysis techniques.
• Working knowledge of third party regulation, collection laws, and techniques.
• Excellent communication skills and customer service recovery skills.
• Computer skills including Microsoft Word, Excel, and PowerPoint.

Benefits

Moffitt offers competitive benefits including health insurance, retirement plans, and paid time off. Specific details are available on the Moffitt Career Site.

Pay

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Schedule

Details on the schedule are available on the Moffitt Career Site.