Finance Counselor I

Job Description

The Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will help us provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead.

Primary Responsibilities

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• Apply financial aid, billing and registrar policies to all student interactions
• Help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person
• Help us document student interactions in customer relationship manager
• Participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Maintain expectations for Monthly Metrics and call reviews

Required Qualifications

• Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default
• A background and credit check is required for employment
• Experience in a customer service related field and the knowledge of writing professional communications in a previous role
• Some college credits must be completed
• Reliable high speed internet
• Your at home work space is distraction free during working hours to maintain focus for the success of this position

Anticipated Start Date

September 8, 2026

Work Hours

• Operational hours are 8:00AM to 8:00PM EST Monday- Friday and 9:00AM to 8:00PM EST Saturday and Sunday
• Available Schedule: Tuesday-Saturday
• Shifts will include (3) days at 10:00AM-6:30PM local time and (2) Days at 12:00PM-8:30PM EST
• Daylight Saving Time is observed and schedules will shift semi-annually in states or territories not observing DST
• You will be fully remote in a Synergy approved location

Compensation

The hourly pay range for this position is $17.45 - $27.92. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $21.55.

Exceptional Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources