Financial Counselor

About the role

The Inpatient Financial Counseling Specialist performs the task of benefit education and validation. This includes face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners.

Responsibilities

• Accurately verify and calculate patient liabilities including previous balances, collection of patient payments, and may require nights, weekends, and holidays, as necessary.
• Assess patient insurance and financial information to determine liability.
• Utilize face to face communication with patients during their stay to collect the estimated patient liability.
• Works various patient access, insurance eligibility, follow-up reports as assigned.
• Facilitates daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
• Completes pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
• Makes at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
• Notes all accounts with a patient liability daily.
• Makes follow-up phone calls to patients that are unable to make payment while in-house.
• Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay.
• Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.
• Aids eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
• Runs a daily census to determine patients with potential eligibility.
• Aids in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

Requirements

• High School Diploma/GED
• CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Qualifications

• 1+ years of customer service experience

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office Suite

Benefits

• Comprehensive benefits package
• Professional certifications available
• Tuition reimbursement
• Quarterly and annual incentive programs
• Professional development opportunities

Pay

This position pays between $18.65 - $19.90/hr based on experience.

Schedule

This position is an onsite role, and candidates must be able to work on-site at Carilion - New River Valley in Christiansburg, VA.