Financial Counselor - Full Time | Voyages Sugar Land

About the role

As a Financial Counselor at PAM Health, you will confer with patients and third-party payers to ensure the eligibility and authorization of services. You will identify alternative financial sources for services and facilitate processing of approval, field patient account inquiries, and function as the financial case manager for assigned inpatient accounts. Financial counselors provide patients with cost estimates prior to admission, advise them on paying for services, act as a liaison between the hospital and the patient, and collect payments. Performs other related duties as assigned or requested.

Responsibilities

• Confer with patients and third-party payers to ensure eligibility and authorization of services.
• Identify alternative financial sources for services and facilitate processing of approval.
• Field patient account inquiries and function as the financial case manager for inpatient assigned patients.
• Provide patients with cost estimates prior to admission and advise them on paying for services.
• Act as a liaison between the hospital and the patient, and collect payments.
• Perform other related duties as assigned or requested.

Requirements

• Three or more years of prior admissions and/or collections experience in a hospital setting required.
• Psych experience preferred.
• Experience in billing, accounting, or related field.
• Comfortable with A/R follow-up, patient collections, and driving payments.

Qualifications

• High school diploma preferred.
• Crisis management certification per hospital policy and standards required.

Benefits

• Medical benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
• Comprehensive dental and vision benefits.
• Employee Assistance Program, including counseling, legal, and financial services.
• Flexible spending (FSA) and health savings (HSA) accounts.
• Life and Disability insurance benefits.
• Education/In-Service Opportunities including continuing education and tuition assistance.
• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options.
• Auto, Home, Cell Phone, and Gym Membership discount offerings.
• Personal Travel Discounts.
• 401(k) plans and discretionary employer match.
• Generous Paid Benefit Time.