Financial Counselor - Full Time

About the role

We are searching for a full-time Financial Counselor to join our team.

Responsibilities

• Generate clean bills for primary, secondary and tertiary payers
• Maximize upfront collections and minimize exposure of accounts at risk
• Ensure clean account receivable balances
• Maximize self-pay collections
• Effectively manage the interdepartmental workflow within the revenue cycle
• Interview patients and relatives to obtain necessary personal and financial information for admission/registration
• Verify insurance benefits of the patient and document the verification process in the system
• Enter complete and accurate documentation into the system describing all patient-related admitting/registration activities
• Implement policies and procedures for admission/registration of all patients
• Reverify eligibility when applicable and ensure daily census accuracy
• Complete all required forms for admission/registration of a patient and ensure all required documentation is given to the patient and/or patient's family
• Uphold the Organization's ethics and customer service standards
• Obtain pre-authorization or referrals required for specific medical services or procedures
• Perform other duties as assigned

Requirements

• Education: High School degree or equivalent required. Bachelor's degree preferred
• Experience: Three to five years of admitting and/or Financial Counseling experience preferred
• Knowledge, Skills & Abilities: Basic PC skills including Windows Operating System and Microsoft Office programs; knowledge of governmental and managed care payer requirements; ability to exercise diplomacy and tact; excellent customer service and interpersonal communication skills; cultural sensitivity; ability to maintain confidentiality under HIPAA standards; strong math and office procedures knowledge; ability to work under pressure and with minimal supervision; ability to sit for extended periods of time; ability to communicate verbally and type accurately

Qualifications

• Basic PC skills including Windows Operating System and Microsoft Office programs
• Knowledge of governmental and managed care payer requirements
• Understanding of the data elements required to generate a clean bill
• Understanding of the importance of maintaining confidentiality under HIPAA standards
• Excellent verbal and written communication skills in English; additional language abilities desirable
• Ability to exercise a high degree of diplomacy and tact
• Ability to work well under pressure with minimal supervision
• Ability to remain seated at switchboard for long periods of time without significant discomfort or distress
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis or resistant or negative toward organization
• Ability to pass background check, drug screen, physical, and provide positive employment references
• Physical Demands: With or without reasonable accommodations, must be able to stoop, kneel, crouch, reach, stand for sustained periods of time, walk, pull, lift, raise and move objects from position to position (up to 50 lbs), finger grasp; feel sizes, shapes, temperatures, and textures; express or exchange ideas orally and potentially loudly, accurately, or quickly; visually detect, determine, perceive, identify, recognize, judge, observe, inspect, assess; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers. Typing, data entry (finger dexterity) and ability to hold hands steady on keyboard when typing. Sit at extended period of time with erect posture. Reading forms/computer screens. Ability to communicate verbally over the phone

Benefits

• Full-time employees are eligible for medical, dental, vision, company-paid disability, 401(k) and a generous amount of paid time off