Financial Counselor (Full-Time)

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate. We need to parse the posting. Content: - Intro about OrthoNebraska (mission). Could be "About the role"? Actually "About the role" is generic; but we have description of organization and team environment. Could be placed under "About the role" or maybe "About the company". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings as appropriate. We need to decide which sections have content. From posting: Position Summary: The Financial Counselor works closely with our clinical teams, revenue cycle teams, and patients to provide timely and accurate financial information. This includes estimates for upcoming services, financial assistance, extended payment plans, and other financial questions. That could be "About the role" (summary). Position details: Status Full-Time Shift Days FTE / Hours 1.0 / 40 Schedule Mon - Fri: 8:00am - 4:30p So we have Schedule (Mon-Fri 8-4:30). Also maybe Pay? Not mentioned. Benefits? Not mentioned. So we should not create Benefits or Pay sections because no specific content. Requirements: Education: High School Diploma or GED required. Licensure: N/A Certification: N/A Experience: 3+ years of experience in Health Care a financial counseling related role required. We can put under Requirements (or Qualifications). The instruction includes both Requirements and Qualifications as possible headings. We need to decide which to use. Probably combine education, licensure, certification, experience under Requirements. Qualifications could be knowledge/skills/abilities. Required Knowledge/Skills/Abilities: This position requires a great deal of time management. Must be able to demonstrate calm and rational thinking and be able to communicate and provide detailed explanations in a clear and concise manner.Must be able to multi-task with multiple interruptions in a fast-paced environment. Must be able to read payor contracts, and understand insurance terms such as deductible, out of pocket, coinsurance, and copay. That's Skills. Essential Job Functions: list of duties. That's Responsibilities. Physical requirements: Sedentary work description, background check, pre-employment physical, drug testing. Could be part of Requirements or maybe a separate section? Not in list. Could be included under Requirements (maybe as "Physical Requirements") but not in allowed headings. Could be omitted? But we must preserve ALL substantive information. We could include physical requirements under Requirements as a paragraph. Also "Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements." We should keep that. Now we need to format using

for each section heading,

• for any list of duties/requirements/benefits, and

  for prose. We need to decide which content is list vs prose. Responsibilities: Essential Job Functions list many items. Could be a

  • each. Requirements: Education, Licensure, Certification, Experience could be a list. Skills: Required Knowledge/Skills/Abilities could be a list or prose. It's a set of statements; could be list. Physical requirements and background check could be prose under Requirements or separate section? Since we don't have a heading for physical, we could add a paragraph under Requirements after the list. Schedule: we have schedule details; could be a

    . Now we must not include sections with filler like "commensurate with experience". Not relevant. We must not include Benefits or Pay sections because no info. Thus sections: About the role (Position Summary), Responsibilities (Essential Job Functions), Requirements (Education, Licensure, Certification, Experience, Physical requirements, background check etc), Skills (Required Knowledge/Skills/Abilities), Schedule. We need to ensure we don't repeat job title. Now produce HTML fragment. Let's craft:

    About the role

    OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. The Financial Counselor works closely with our clinical teams, revenue cycle teams, and patients to provide timely and accurate financial information. This includes estimates for upcoming services, financial assistance, extended payment plans, and other financial questions.

    But note: The intro about OrthoNebraska is generic; maybe it's okay as part of About the role. Alternatively we could separate "About the company" but not allowed heading. We'll keep as part of About the role. Now Responsibilities:

    Responsibilities

    • Serves as a patient advocate.
    • Collaborates with external parties to verify the patient's insurance coverage prior to services being rendered which includes calling or using a portal.
    • Determines estimate amounts, fills out the upfront letter and sends the letter to the patient via their preferred method (when appropriate), and documents in the patient's account.
    • Contacts the patient/guarantor to discuss the pre-payment process for their upfront estimate, advising patients via their preferred contact method of their insurance coverage, benefits, financial responsibility, and payment options.
    • Prepares and communicates Good Faith Estimate (GFE) in accordance with policy for all OrthoNebraska locations.
    • Does on the fly estimates when requested by patients or the clinical teams.
    • Collects payments for both clinic and hospital if required utilizing online payment applications.
    • Assists with payment arrangements as per our policy.
    • Reviews and makes final determination on financial assistance applications returned by the patient/guarantor as per the financial assistance policy and documents the account.
    • Applies appropriate adjustments to the account dependent on the outcome of financial conversations.
    • Prepares Advanced Beneficiary Notices (ABNs) or waivers for patients who are requesting services that are non-covered or deemed not medically necessary per their insurance company and informs Patient Access.
    • Takes both inbound/outbound calls regarding estimates, GFEs, payments, or financial assistance.
    • Completes items identified in work queues in a timely manner.
    • Maintains patient confidentiality by understanding HIPAA regulations.
    • Participates in performance improvement activities.
    • Attends and participates in department meetings.
    • Follows established guidelines as stated in the policies and procedures of Patient Financial Services at OrthoNebraska.
    • Informs Assistant Manager/Manager of patient complaints and/or issues in a timely manner.
    • Demonstrates Always TRUE and the OrthoNebraska Way.
    • Performs other duties as assigned.
    Now Requirements:

    Requirements

    • Education: High School Diploma or General Educational Development (GED) required.
    • Licensure: N/A
    • Certification: N/A
    • Experience: 3+ years of experience in Health Care a financial counseling related role required.

    Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

    Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

    Now Skills:

    Skills

    • Great deal of time management.
    • Ability to demonstrate calm and rational thinking.
    • Ability to communicate and provide detailed explanations in a clear and concise manner.
    • Ability to multi-task with multiple interruptions in a fast-paced environment.
    • Ability to read payor contracts and understand insurance terms such as deductible, out of pocket, coinsurance, and copay.
    Now Schedule:

    Schedule

    Full-Time, 1.0 FTE / 40 hours per week, Monday – Friday: 8:00 am – 4:30 pm.

    We should not include Benefits or Pay. Check for any leftover boilerplate: we removed "IF this sounds like the type of team and environment you want to be a part of apply today!" That's a call to action; we should remove application instructions. Also removed "Apply" etc. Also removed "Position details Status Full-Time Shift Days FTE / Hours 1.0 / 40 Schedule Mon - Fri: 8:00am - 4:30p" we incorporated schedule. Check for duplicate lines: we didn't repeat. Now ensure we didn't invent or summarize away detail. We preserved all substantive info: mission statement, position summary, responsibilities list, requirements, skills, schedule, physical requirements, background check etc. Check if any info missing: "Position Summary: The Financial Counselor works closely with our clinical teams, revenue cycle teams, and patients to provide timely and accurate financial information. This includes estimates for upcoming services, financial assistance, extended payment plans, and other financial questions." We included that in About the role paragraph. We also included "Position details Status Full-Time Shift Days FTE / Hours 1.0 / 40 Schedule Mon - Fri: 8:00am - 4:30p" in schedule. We included "Education: High School Diploma or General Educational Development (GED) required." etc. We included "Licensure: N/A Certification: N/A". We kept them as list items. We included "Experience: 3+ years of experience in Health Care a financial counseling related role required." We included Required Knowledge/Skills/Abilities statements. We included Essential Job Functions list. We included Physical requirements description. We included background check and pre-employment physical/drug testing. We omitted "Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements." we included that. We omitted "Must be able to pass background check." we included. We omitted "We also conduct pre-employment physical and drug testing." included. We omitted "Position details Status Full-Time Shift Days FTE / Hours 1.0 / 40 Schedule Mon - Fri: 8:00am - 4:30p" we used schedule. We omitted "IF this sounds like the type of team and environment you want to be a part of apply today!" removed. We omitted "Other duties as assigned." we included as "Performs other duties as assigned." We omitted "Demonstrates Always TRUE and the OrthoNebraska Way." included. We omitted "Participate in performance improvement activities.Attend and participate in department meetings.Follow established guidelines as stated in the policies and procedures of Patient Financial Services at OrthoNebraska.Informs Assistant Manager/Manager of patient complaints and/or issues in a timely manner." we included. We omitted "Prepar