Financial Counselor - Day Shift
About Us
Mercy Fitzgerald Hospital is a 178-bed teaching hospital located in Darby, Pa., offering advanced acute care services in Delaware County and Southwest Philadelphia. Consistently recognized for clinical excellence, Mercy Fitzgerald is proud of quality achievements such as: Blue Distinction Center for Cardiac Care, Bariatric Surgery Center of Excellence, Achievement Awards from the American Heart/Stroke Associations, and Certified Primary Stroke Center.
About the Role
Under general supervision, the Financial Counselor is responsible for insurance verification and eligibility, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments.
Responsibilities
- Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.
- Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.
- Setting up customized payment plans for patients with high out-of-pocket costs.
- Obtaining necessary prior authorizations from insurance companies for specific procedures.
- Contacting patients with outstanding balances to discuss payment options and manage collections process.
Requirements
- High School diploma or equivalency.
- Associate degree (Preferred).
- Minimum 2-4 years of related experience in insurance verification and medical office/hospital customer service.
- National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, and mental health.
- Paid time off.
- 403B Retirement Savings Program.
- Education assistance.
- Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others).
- Free onsite parking.
- Work/Life balance with flexible schedules.
- Referral Rewards Program.
Schedule
40 hours per week, Monday through Friday days. Rotating weekends and holidays, per department needs.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.