Financial Counselor - Day Shift
Full-time, day shift position: 40 hours per week, Monday through Friday, with rotating weekends and holidays as needed by the department.
About the role
Under general supervision, the Financial Counselor is responsible for insurance verification and eligibility, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments at Mercy Fitzgerald Hospital.
Responsibilities
- Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.
- Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.
- Setting up customized payment plans for patients with high out-of-pocket costs.
- Obtaining necessary prior authorizations from insurance companies for specific procedures.
- Contacting patients with outstanding balances to discuss payment options and manage collections process.
Requirements
- High school diploma or equivalency.
- Associate degree preferred.
- Minimum 2-4 years of related experience in insurance verification and medical office/hospital customer service.
- National certification in HFMA CRCR or NAHAM CHAA required within one year of hire.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, and mental health coverage.
- Paid time off.
- 403B retirement savings program.
- Education assistance.
- Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others).
- Benefits available from the first day of employment.
- Work/life balance with flexible schedules.
- Free onsite parking.
- Referral Rewards Program.
About us
Mercy Fitzgerald Hospital is a 178-bed teaching hospital located in Darby, Pa., offering advanced acute care services in Delaware County and Southwest Philadelphia. The hospital is recognized for clinical excellence, including:
- Blue Distinction Center for Cardiac Care.
- Bariatric Surgery Center of Excellence.
- Achievement Awards from the American Heart/Stroke Associations.
- Certified Primary Stroke Center.
Our mission and core values drive us to support each other, communicate openly and respectfully, and embrace a culture that nurtures a healing, safe environment for all.