Financial Counselor - Day Shift
Employment Type: Full Time
Shift: 40 hrs/wk, Day Shift M-F. Weekend and holiday requirements per department needs.
About the role
Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. Counsels patients on cost of treatment, insurance benefits, resources for payment, and financial assistance. Secures and documents payment arrangements. Assists patients in financing, payment plans, financial assistance, and all financial options through the organization. Audits bills for accuracy and edits for front-end inaccuracies to increase collections and decrease write-offs. Works closely with RSO and division leadership to improve collections. Experience in the Medicaid Application process.
Responsibilities
- Determine liability on patient accounts and work with patients or their representatives to provide financial assistance or secure payment.
- Counsel patients on cost of treatment, insurance benefits, and resources for payment and financial assistance.
- Secure and document payment arrangements.
- Assist patients in financing, payment plans, and all financial options through the organization.
- Audit bills for accuracy and edit for front-end inaccuracies to increase collections and decrease write-offs.
- Work closely with Revenue Site Operations (RSO) and division leadership to improve collections.
- Process Medicaid applications.
Requirements
- High School diploma or equivalent (required).
- Associate degree (preferred).
- Minimum two to three years of experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
- Understanding of basic billing and coding.
- HFMA CRCR or NAHAM CHAA certification required within one year of hire.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, and mental health.
- Paid time off.
- 403B retirement plan.
- Education assistance.
- Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others).
- Benefits available from the first day of employment.
- Work/life balance with flexible schedules.
- Free onsite parking.
About us
Nazareth Hospital serves Northeast Philadelphia and the surrounding region. With over 160 inpatient beds and many outpatient services, Nazareth Hospital offers a broad range of specialties to meet patients’ healthcare needs. The hospital provides outstanding diagnostic, medical, surgical, and therapeutic care with state-of-the-art technology. With the dedication of 1,200 employees and 350+ physicians and specialists, Nazareth Hospital treats patients and their families with respect and compassion while delivering healthcare services responsive to the community’s changing needs.