Financial Counselor - Day Shift
About the role
Under general supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-payments.
Responsibilities
- Benefit verification: Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.
- Financial assistance applications: Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.
- Payment plan creation: Setting up customized payment plans for patients with high out-of-pocket costs.
- Prior authorization management: Obtaining necessary prior authorizations from insurance companies for specific procedures.
- Debt collection follow-up: Contacting patients with outstanding balances to discuss payment options and manage collections process.
Requirements
- HS diploma or equivalency.
- Associate degree (Preferred).
- Minimum 2-4yrs of related experience in insurance verification and medical office/hospital customer service.
- National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
- Work/Life balance with flexible schedules.
- Retirement Savings Program.
- Free onsite parking.
- Referral Rewards Program.
About us
Mercy Fitzgerald Hospital is a 178-bed teaching hospital located in Darby, Pa., which offers advanced acute care services in Delaware County and Southwest Philadelphia. Consistently recognized for clinical excellence, Mercy Fitzgerald is proud of our many quality achievements such as: Blue Distinction Center for Cardiac Care, Bariatric Surgery Center of Excellence, Achievement Awards from the American Heart/Stroke Associations and Certified Primary Stroke Center.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.