Financial Collections Specialist

About the role

Northwest Career College is seeking a proactive, results-driven Financial Collections Specialist to support student account collections and payment recovery. This position focuses on direct telephone outreach, resolving past-due tuition balances, and coordinating payment collection from outside companies and agencies on behalf of students. The ideal candidate combines strong follow-through with a professional, student-centered approach.

Responsibilities

• Conduct frequent outbound phone calls to students with outstanding or past-due tuition balances to encourage timely payment and reduce delinquency.
• Review student account balances, payment histories, and collection reports to prioritize outreach and explain financial obligations.
• Discuss available payment options within college guidelines, secure payment commitments, and follow up on missed or upcoming payments.
• Prepare and send tuition invoices to outside companies and agencies on behalf of students; follow up with those payers to obtain payment and resolve outstanding invoices.
• Accurately document student and third-party communications, payment commitments, invoice status, and follow-up actions in designated systems.
• Meet outreach and collection performance expectations, help prevent escalation of delinquent accounts, and refer exceptions or complex matters to the Finance Manager.

Requirements

• Prior experience in collections, accounts receivable, billing, customer service, or high-volume outbound calling preferred.
• Administrative experience required.
• Associate degree or undergraduate education preferred.
• No specific license or certification required.

Skills

• Confident telephone communicator comfortable making frequent outbound calls and requesting payment.
• Persistent and goal-oriented while maintaining empathy, professionalism, and positive student relationships.
• Strong negotiation, problem-solving, and conflict-resolution abilities.
• Ability to prioritize account queues, manage invoices, and follow through consistently with students and third-party payers.
• Accurate recordkeeping, attention to detail, and commitment to confidentiality.
• Proficiency in Google Workspace and ability to learn student account and billing systems.

Schedule

Full-time, Monday–Thursday 9:00 am–6:00 pm, Friday 8:00 am–5:00 pm; weekends off.

Pay

$48,000–$52,000 annually, based on prior education and experience. Employees are eligible for a salary evaluation after 90 days.

Benefits

• Health, dental, vision, life, and disability insurance
• Paid time off and most federal holidays off (paid, full-time only)
• 401(k) with matching
• Employee discount
• Professional development assistance
• Referral program
• Retirement plan
• On-site leadership training
• CPR certification available to all employees
• Continuing education opportunities
• External higher education tuition discounts
• Free massages through The Spa at Northwest
• Mental health reimbursement program

Location

Las Vegas, NV (on-site).

Notes

• A background check will be conducted on the candidate(s) selected for hire.
• Please be prepared with 3–4 references during the interview process.
• Term-based contracts are eligible for annual evaluations based on industry standards and expectations.
• Employment offers may be contingent upon employment verification; Northwest Career College may begin verification prior to hiring.
• Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes.