Credit Collections Specialist

Responsibilities

• Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.
• Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.
• Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.
• Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.
• Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.
• Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.
• Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.
• Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.
• Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.

Requirements

• 5+ years of experience in a high-volume B2B credit and collections environment.
• Background in manufacturing or distribution is strongly preferred.
• College degree or an equivalent combination of specialized training and relevant work experience.
• Demonstrated knowledge of commercial chargeback and deduction workflows, including research and resolution.
• Strong proficiency with Microsoft Office, including advanced Excel capabilities.
• Experience handling cash application and accounts receivable reconciliation with a high degree of accuracy.