Credit/Collections Specialist

About The Role

This position serves as a vital operational bridge between internal sales teams and external accounts, managing risk and maintaining healthy cash flow. As a Credit Specialist, you will take ownership of a combined B2B and B2C portfolio, evaluating credit agreements, tracking payment trends, and investigating billing disputes. Based out of the Portland office in a hybrid environment, this role balances analytical credit risk assessment with proactive client communication, making it an excellent fit for a professional who enjoys problem-solving and building collaborative business relationships. The team is looking for a grounded, detail-oriented individual who carries themselves with a steady energy and addresses delinquent accounts with confidence and care. You will play a key role in negotiating structured payment plans, supporting the underwriting process, and collaborating across departments to resolve payment issues while delivering exceptional, solutions-oriented service.

Key Responsibilities

• Portfolio Management: Monitor and manage customer credit agreements and daily payment activity across dedicated B2B and B2C accounts to hit monthly collections goals.
• Risk Assessment: Evaluate ongoing customer credit risk, review account trends, and recommend structured solutions directly to the corporate underwriting team.
• Relationship Building: Establish and maintain strong, collaborative relationships with internal sales divisions and external customer accounts.
• Dispute Resolution: Proactively investigate, track, and resolve customer payment discrepancies, short-payments, and billing trends.
• Delinquency Negotiation: Contact past-due accounts and professionally negotiate formal payment plans to minimize corporate financial exposure.
• Customer Service Excellence: Provide high-quality, responsive support to all internal and external stakeholders regarding credit limits and account status.
• Operational Administration: Support the broader credit department with necessary data entry, administrative tasks, and specialized operational projects as needed.

Requirements

• 2 or more years of progressive experience within corporate credit risk assessment, commercial underwriting, or collections management.
• Solid understanding of core credit principles, risk mitigation techniques, and commercial collection strategies.
• Intermediate proficiency utilizing Microsoft Excel, including practical experience managing data with pivot tables and VLOOKUPs.
• Strong written and verbal communication skills.
• A proactive, team-oriented mindset focused on relationship-building and collaborative problem resolution.
• Ability to successfully complete standard pre-employment screening processes.