Financial Assistance Program CSSR III– Remote

Responsibilities

Respond to patient and provider inquiries regarding financial assistance programs.
Assist patients with financial assistance applications and required documentation.
Explain program eligibility, insurance coverage, and payment options.
Review patient information and supporting documents to determine eligibility.

Requirements

• Minimum Qualifications: High School Diploma or GED equivalent
  Preferred Qualifications: 5 years or more healthcare customer service experience, 5 years or more healthcare customer service, patient financial services, financial counseling, or medical billing, 5 years or more experience assisting patients with financial assistance, charity care, Medicaid, or other healthcare assistance programs, 3 months or more with Xifin billing systems, 3 months or more with Salesforce CRM, 5 years or more in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes, Bilingual English/Spanish capability.

Qualifications

• Strong verbal and written communication skills
• Ability to become proficient with processes after completing a structured training program
• Routine use of multiple systems and resources to efficiently research and resolve issues in real time
• Develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast-paced customer service environment

Additional Job Standards

• Support payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers
• Explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers
• Establish protocols and procedures; cross-functional collaboration
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Team-oriented mindset with the ability to work independently
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Ability to explain billing or account information clearly and professionally
• Energetic, passionate customer service
• Customer‑focused problem solving and resolution skills
• Adherence to confidentiality, privacy, and regulatory compliance requirements

Pay

$18.50-$22.00 an hour

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Application Window

Closes: 8/5/2026

Equal Opportunity Employer

Labcorp is proud to be an equal opportunity employer and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.