Financial Assistance Program CSSR III– Remote

Responsibilities

Respond to patient and provider inquiries regarding financial assistance programs.
Assist patients with financial assistance applications and required documentation.
Explain program eligibility, insurance coverage, and payment options.
Review patient information and supporting documents to determine eligibility.

Requirements

• Minimum Qualifications: High School Diploma or GED equivalent
  5 years or more healthcare customer service experience
• Preferred Qualifications: 5 years or more healthcare customer service, patient financial services, financial counseling, or medical billing.
  5 years or more medical billing, insurance claims, and explanation of benefits (EOB).
  5 years or more experience assisting patients with financial assistance, charity care, Medicaid, or other healthcare assistance programs.
  3 months or more with Xifin billing systems.
  3 months or more with Salesforce CRM.
  5 years or more in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes.
  Bilingual English/Spanish capability.

Qualifications

• Strong verbal and written communication skills
• Ability to become proficient with processes after completing a structured training program
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Team-oriented mindset with the ability to work independently
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Ability to explain billing or account information clearly and professionally
• Energetic, passionate customer service
• Customer‑focused problem solving and resolution skills
• Adherence to confidentiality, privacy, and regulatory compliance requirements

Benefits

• Medical, Dental, Vision, Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement and Employee Stock Purchase Plan