Financial Aid Planner

You will make an impact by:

• Making presentations to students and prospective students about costs of attendance, available financial aid options, and student loan counseling.
• Reviewing and updating student records to ensure accuracy and completeness.
• Ensuring proper eligibility and processing of financial aid in accordance with federal, state, and institutional rules and regulations.
• Aiding students and parents with the process of requesting FSA User IDs, completing FAFSAs, MPNs, and online student loan counseling.
• Providing in-person student loan counseling for those who cannot complete online counseling.

Your Experience Includes:

• Minimum of 1 year’s experience as a customer service provider in a professional environment.
• Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.
• Excellent communication skills, including active listening and clear, effective delivery of information.
• Excellent customer service skills, maintaining a professional, helpful, and positive demeanor.
• No current default on a federal student loan or repayment on a federal grant.
• Consent to audio and video recording of financial aid appointments and overviews for training and quality assurance purposes.

Education:

An associate's degree from an accredited college or university is preferred.