Financial Aid Officer

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Location: 459 NJ-17, Hasbrouck Heights, NJ 07604

About the role

The Student Finance Officer serves as a primary point of contact for students throughout the financial services process. This position guides and supports students with financial aid, funding requirements, tuition and fees, account balances, and payment arrangements. The Student Finance Officer ensures financial requirements are completed accurately and on time while providing students with clear, responsive support and maintaining compliance with applicable federal, state, institutional, and funding source requirements.

Responsibilities

• Guide students through the financial aid and funding process, clearly explaining requirements, available options, and individual responsibilities.
• Review and process financial aid documentation while ensuring student files are accurate, complete, and compliant with applicable requirements.
• Monitor student accounts to identify incomplete requirements, funding gaps, outstanding balances, and other issues requiring follow-up.
• Work directly with students to resolve financial concerns, establish appropriate payment arrangements, and help them meet their educational financial obligations.
• Provide a high level of student service while navigating sensitive financial conversations with professionalism and empathy.
• Partner with campus and Student Financial Services teams to resolve issues and support students throughout their enrollment.
• Meet with incoming students to explain financial requirements, available funding options, student responsibilities, and required documentation.
• Guide students through required financial aid applications, forms, and documentation necessary to determine eligibility and secure educational funding.
• Process and maintain documentation for applicable funding sources, including Title IV federal student aid, VA Education Benefits, Military Tuition Assistance (TA), scholarships, cash payment