Financial Aid Assistant (FT), CFRN13563SFA

Primary Duties and Responsibilities

• Assess student need and provide outstanding customer service to students, parents and the College community.
• Evaluate and respond appropriately to the level of student need and provide clear and concise dissemination of financial aid information regarding application, processes, community resources and available internet resources.
• Maintain comprehensive knowledge of Federal and State financial aid program regulations, policies and procedures.
• Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone.
• Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note.
• Provide outstanding customer service at the front counter and on the telephone.
• Serve as first point of contact for the front counter.
• Communicate effectively with students and parents regarding the documents required for verification.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility.
• Actively participate in the FAFSA nights and other financial aid outreach events across campus.
• Assist students with admission process, myACCESS, payment arrangements and registration and records questions.
• Assist students with the navigation of the College website and Department of Education websites.
• Document student interaction in Colleague, set-up appointments in Outlook as well as other technologies when necessary.
• Contribute to the implementation and assist in the development and modification of operation procedures of the office.
• Other related duties as assigned.

Qualifications

• Education: High School diploma or GED required. Associate's degree preferred.
• Experience: Two years full-time equivalent customer service experience including experience in a compliance driven field required. Three years experience in higher education with strong customer service background preferred.
• Evidence of commitment and sensitivity to students from diverse backgrounds required.
• Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess).
• This position is subject to a background check at the College's expense.

Working Conditions

• PC, fax, calculator, copier, laser printer, multi-line telephone and scanner.
• High traffic office. Greeting the public and answering telephone calls.
• Must be able to stand for several hours at a time.
• A lot of walking; some lifting up to 20 lbs.

Work Schedule

Closing Shifts (may vary). Department office hours: Monday & Tuesday 8 AM–7 PM, Wednesday and Thursday 8 AM–6 PM, Friday 8 AM–5 PM.

Pay & Benefits

• Hiring Range: Beginning salary starting at $18.83/hourly, based on education and experience.
• Benefits: Generous benefits plan including paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

Hybrid Remote Eligible

Yes