Assistant, Student Financial Aid

About the role

The Assistant, Student Financial Aid position at Austin Community College provides customer service assistance, technical support, and administrative support in the administration of student financial aid services. This includes setting up FSAIDs, submitting FAFSAs, accessing online services, and providing guidance to students and prospective students.

Responsibilities

• Provides technical support to students by assisting them with setting up FSAIDs, submitting FAFSAs, accessing Online Services, and requesting IRS Tax Return Transcripts.
• Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds, and scholarship resources.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
• Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid/loans, or obtaining uncovered balances.
• Assists students with the College Work Study Program as required.
• Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops, and Student Money Management presentations.
• Performs general clerical activities and provides support in relation to financial aid services.
• Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.

Requirements

• Student financial aid processes and activities.
• Federal and state regulations pertaining to financial aid programs.
• Work study programs and financial aid outreach programs.
• Outreaching to students and providing student service follow up information regarding financial aid, admissions, registration, etc.
• Customer services techniques and practices.
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Determining individual benefit eligibility.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Determining individual benefit eligibility.
• Using a variety of spreadsheet, word processing, database, and presentation software.

Benefits

Not specified.

Pay

$47,840 - $51,189

Schedule

40 hours per week during office hours. Office hours are: Monday – Thursday, 8:00am – 7:00pm, Friday, 8:00am-5:00pm and Saturday 10:00am – 4:00pm.

Special Requirements

• Must not be on default of any federal/state student loans.
• Ability to effectively communicate in advanced fluency of any of the following languages: Spanish, Vietnamese, ASL.
• Physical requirements: Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.