FINANCIAL AID ADMINISTRATOR INTERMEDIATE (Hybrid)

Job Summary

The Office of Financial Aid is seeking a full-time (100% effort) Financial Aid Administrator Intermediate.

Responsibilities

• Program Administration (45%): Administering Federal, State, and/or Institutional Financial Aid Programs. Must maintain a working knowledge of financial aid rules and regulations. Remain current on trends and practices in Higher Education.
• Maintain requirements and complete reporting for all federal, state, and institutional financial aid programs.
• Act as liaison to the Federal, State, and University to troubleshoot disbursement issues and resolve complex processing errors.
• Review quality control audit reports, make necessary adjustments, and ensure data integrity in student information systems (e.g., Banner).
• Evaluate all aid programs using analytical tools and professional discretion to determine the final outcome of student eligibility.
• Processing (25%): Review financial aid application documents to verify accuracy and completeness, process applications for financial aid, including needs analysis, verification, determination of financial aid eligibility, and packaging and awarding of federal, state, and institutional aid programs.
• Help develop and implement financial aid policies and procedures and administrative practices.
• Exercise professional judgment to resolve complex issues relating to student financial aid.
• Send tracking notices
• Customer Service and Outreach (20%): Counsel, advise, and provide written, telephone, and in-person communications to students, parents, and outside offices/agencies on all phases of financial aid office operations, policies, and guidelines. Present on financial aid topics, assist parents/students at orientations, and on and off-campus activities requiring financial aid representation.
• Represent the office at training and conference opportunities when designated as an attendee.
• Serve on committees, task forces, and working groups in developing process improvement, guidelines, and procedures for the processing and delivery of financial aid.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent combination of relevant education and/or experience
• 1 or more years of financial aid experience or relevant experience in a related field.
• You will be required to demonstrate there are no restrictions that would prevent you from obtaining authorization to NSLDS, COD and other federal financial aid processing sites.

Why Work at U-M Flint?

• In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
• Benefits include:
• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Modes of Work

• Hybrid: The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Work Locations

• The primary work location is the Office of Financial Aid Office in the University Pavilion on the UM-Flint Campus.

Union Affiliation

• This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

U-M EEO Statement

• The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.