Field Technician I - Fort Myers, FL

About the role

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role Join a collaborative field operations team responsible for delivering exceptional service through customer installations, network maintenance, troubleshooting, and repair activities. This role is ideal for a hands-on technician who enjoys solving technical challenges, building customer relationships, and contributing to reliable network performance. The successful candidate will work independently in the field while partnering closely with teammates to support customer connectivity and service excellence.

Responsibilities

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance activities to ensure network reliability and performance.
• Diagnose and escalate complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate