Field Service Technician II - Fort Myers, FL

About the role

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Responsibilities

• Communicate in an open, helpful, and engaging manner with customers, focusing on finding the right solution.
• Organize, triage customer issues, and handle some problems before they occur.
• Provide prompt and effective customer installation, maintenance, and service calls.
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
• Perform maintenance repairs and system overhauls.
• Manage network faults, traffic, configuration, security, and remote system access.

Requirements

• Local candidate to specific geographic area.
• Authorized to work in the US.
• At least 19 years of age.
• Valid driver’s license and driving record that satisfies NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.

Qualifications

• Basic Qualifications: Familiarity with large servers, mainframe computers, and imaging software; A+ Certification, CompTIA, N+ Certification; One or more years of related experience.
• Preferred Qualifications: Familiarity with large servers, mainframe computers, and imaging software; A+ Certification, CompTIA, N+ Certification; One or more years of related experience.

Skills

• Customer service skills.
• Technical troubleshooting skills.
• Electromechanical equipment maintenance.
• Network management and security.

Benefits

Full Time Employee Benefits Include Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Short/Long Term Disability, Paid Vacation, 401k.

Pay

$40,800.00 to $59,200.00 on the lower end for less experienced and more for well directly experienced professionals.

Schedule

Rotating and weekend shifts.

Benefits

Includes Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Short/Long Term Disability, Paid Vacation, 401k.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.