Field Technical Specialist

Location: Killeen, TX (fully onsite). Contract position.

About the role

We are seeking a Field Technical Specialist to support a large‑scale healthcare technology deployment and workstation implementation project. This role provides hands‑on technical support to clinical and administrative staff, assists with hardware installations, workstation setup, troubleshooting, and go‑live support activities. The position requires travel between local sites and direct interaction with end users.

Key Responsibilities

• Provide desktop and field support for end users in a healthcare environment
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and peripheral devices
• Set up and configure new workstations
• Perform software installations and updates
• Troubleshoot hardware, software, login, and connectivity issues
• Reset passwords and manage basic Active Directory account support
• Add users to security groups and configure access permissions
• Map network drives and network printers
• Re‑image and deploy laptops and desktop systems
• Perform hardware replacements and equipment swaps
• Test and support VoIP phone installations
• Assist with deployment, go‑live, and user support activities
• Maintain accurate ticket documentation and resolution notes
• Provide exceptional customer service while supporting clinical and administrative personnel

Required Qualifications

• Experience providing desktop or help desk support
• Strong troubleshooting skills for Windows‑based environments
• Experience supporting Microsoft applications and common business software
• Knowledge of computer imaging and workstation deployment
• Ability to diagnose and resolve hardware and software issues
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and meet deadlines
• Reliable transportation and willingness to travel between local sites

Preferred Qualifications

• Experience supporting healthcare environments
• Experience with ticketing systems such as ServiceNow
• Active Directory administration experience
• Network troubleshooting and connectivity support
• Experience with large‑scale hardware deployments
• Go‑live support experience
• TDR testing and technical implementation support experience

Technical Skills

• Windows 10/11
• Desktop Support / Help Desk Support
• Application Support
• Software Installation
• Active Directory
• Network Connectivity
• Printer Support
• Microsoft Office Suite
• ServiceNow
• VoIP Technologies

What Success Looks Like

• Deliver excellent support to end users and stakeholders
• Resolve technical issues efficiently and professionally
• Support large‑scale workstation and peripheral deployments
• Maintain accurate documentation and ticket updates
• Contribute to a smooth implementation and go‑live experience

Pay

The pay range for this position is $18.00 – $20.00 per hour. Individual compensation will depend on qualifications, skills, experience, job knowledge, geographic location, internal equity, and other relevant factors.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)

Application Deadline

This position is anticipated to close on Sep 21, 2026.