Field Technical Specialist

About the role

As a Field Technical Specialist, you will serve as a key field-based technical resource supporting Owens Corning’s Roofing business through inspections, contractor engagement, technical support, and field documentation. This role is responsible for conducting post-job walks, evaluating workmanship, providing technical guidance, and delivering consistent field support that helps ensure quality outcomes for contractors and customers. You will work closely with Field Technical & Quality Assurance, Customer Solutions, Sales, and other cross-functional teams to provide timely, accurate, and technically sound support. Success in this role requires strong roofing expertise, sound judgment, excellent communication skills, and the ability to work independently in a highly mobile field environment.

Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ – including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position – to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com.

Responsibilities

• Conduct field inspections, post-job walks, and technical evaluations in support of Owens Corning warranty and workmanship programs.
• Evaluate roofing installation quality, workmanship, ventilation, and other site conditions that may impact roof performance.
• Document inspection findings accurately and consistently in accordance with company standards and established procedures.
• Maintain organized records and documentation related to field activities, inspections, and customer interactions.
• Support escalated claims investigations by gathering field information and performing inspections under the guidance of technical leadership.
• Apply established safety standards during all field activities, including roof access, ladder use, and jobsite evaluations.
• Assess jobsite conditions and determine whether inspections can be completed safely and effectively.
• Serve as a professional representative of Owens Corning while interacting with contractors, homeowners, customers, and internal stakeholders.
• Provide technical support to contractors by answering application and installation-related questions and helping resolve field issues.
• Respond to customer and contractor inquiries in a timely, professional, and solution-oriented manner.
• Escalate complex technical, product, quality, or application concerns to the appropriate subject matter experts when necessary.
• Gather contractor feedback, field observations, and market insights that support ongoing product, process, and service improvements.
• Identify recurring field issues and communicate trends that may impact product performance, customer experience, or training needs.
• Support the development and refinement of technical guidance, field communications, documentation, and best practices.
• Deliver contractor training, hands-on demonstrations, and field-based educational activities using established training materials and standards.
• Assist with onboarding, peer learning, and knowledge-sharing initiatives as requested.
• Partner effectively with Field Technical & Quality Assurance, Customer Solutions, Sales, and other internal teams to support business objectives and customer success.

Requirements

• High School Diploma or equivalent required.
• Ability to safely access steep-slope roofs and perform roof inspections and evaluations.
• Ability to lift a minimum of 50 pounds and carry ladders and inspection equipment.