Field Technical Specialist

About the role

As a Field Technical Specialist, you will serve as a key field-based technical resource supporting Owens Corning’s Roofing business through inspections, contractor engagement, technical support, and field documentation. This role is responsible for conducting post-job walks, evaluating workmanship, providing technical guidance, and delivering consistent field support that helps ensure quality outcomes for contractors and customers. You will work closely with Field Technical & Quality Assurance, Customer Solutions, Sales, and other cross-functional teams to provide timely, accurate, and technically sound support. Success in this role requires strong roofing expertise, sound judgment, excellent communication skills, and the ability to work independently in a highly mobile field environment.

POSITION LOCATION: Remote (National Role; supporting East or West Region). Travel: Up to or greater than 75%, including travel throughout the U.S. and Canada. Occasional weekend travel may be required.

Responsibilities

• Conduct field inspections, post-job walks, and technical evaluations in support of Owens Corning warranty and workmanship programs.
• Evaluate roofing installation quality, workmanship, ventilation, and other site conditions that may impact roof performance.
• Document inspection findings accurately and consistently in accordance with company standards and established procedures.
• Maintain organized records and documentation related to field activities, inspections, and customer interactions.
• Support escalated claims investigations by gathering field information and performing inspections under the guidance of technical leadership.
• Apply established safety standards during all field activities, including roof access, ladder use, and jobsite evaluations.
• Assess jobsite conditions and determine whether inspections can be completed safely and effectively.
• Serve as a professional representative of Owens Corning while interacting with contractors, homeowners, customers, and internal stakeholders