Field Technical Specialist

Role Overview

We are seeking a Field Engineer to support customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and an understanding of data center operations. The position involves travel to customer sites and requires the ability to work flexible hours, including overtime and weekends with advance notice.

Responsibilities

• Troubleshoot and resolve issues across IT infrastructure, including enterprise systems, servers, storage, and networking.
• Perform rack and stack, hardware installations, disk drive and memory replacements, and hot swaps.
• Utilize software tools for daily operations and troubleshooting in a data center environment.
• Provide client-facing support with professionalism and technical expertise.
• Document daily activities and maintain communication with management and peers.
• Adhere to best practices for component-level repairs and system maintenance.
• Collaborate with team members during a 45–90 day training period; you will not be expected to work solo during this time.

Required Qualifications

• Experience: 2–3 years of hands-on experience with servers, cables, racks, workstations, routers/switches, and network infrastructure. 3-5 years of technical experience. Without a degree, 5-7 years of relevant professional experience is required.
• Technical Skills: Basic understanding of Storage theory, Server layout, and Network concepts. Mechanical aptitude and ability to follow procedures for component-level repairs. Familiarity with various computer applications and software tools. Ability to operate manual and power hand tools.
• Additional Requirements: Must be a U.S. Citizen. Must possess a valid driver's license, personal vehicle, and insurance for travel requirements. Travel is up to 50-75% within a 300-mile weekly radius. Mileage will be reimbursed. Strong client-facing and professional communication skills.
• Experience with pallet jacks and data center server lifting tools is a plus. Must be able to lift up to 40 lbs.

Preferred Qualifications

• An Associate's Degree or equivalent in computer science or a related area of study.
• Experience in data center environments.
• CompTIA+ certification is a plus.
• Linux, Virtualization, and Windows Server experience is a plus.

Pay

$24/hr - weekly pay on W2

Schedule

Anticipated 2 year contract with potential extensions. Flexible hours required, including overtime and weekends with advance notice.

Location

Irvine, CA - travel required (50-75% - MUST have own vehicle for required driving, mileage reimbursement is offered)