Field Technical Specialist

About the role

The ideal candidate will provide desktop support to the Advent Health Physicians Group, personnel including doctors, nurses, and administrative staff while the hospital is still being built out. A typical day includes providing a high level of customer service at all times, mostly around adding User groups, adding printers, resetting passwords, re-imaging laptops, and basic in-person support.

Responsibilities

Advent Health is looking for a Technician to assist their Field Services team with the building out of their Huguley and Killeen hospital called Texas Health (a Joint Venture with THR and Advent). Responsibilities may include:

• Unboxing monitors and printers
• Installing new monitors and PCs
• Setting up work stations
• Breaking down pallets and boxes
• Assisting users on installs
• Troubleshooting users' issues
• Network Logins
• Mapping Network drives
• Mapping printers
• Hardware swaps and installs
• Setting up work stations
• Testing VoIP phones

Requirements

Basic tech skills, computer imaging, and customer support are required. The candidate should be able to prioritize work appropriately, carry out assignments with supervision, and complete tasks within deadlines with supervision.

• Great attention to detail
• Strong communication skills
• Understand differences in technical hardware
• Reliable transportation (this is a driving position to clinic sites each morning)

Qualifications

The role requires an intermediate level of experience. The candidate will be supporting several upcoming go-live projects, including the Inpatient Women's Expansion, Outpatient Women's Center, and Free-Standing ED. Additional support with imaging, TDR testing, IT ticket resolution, and go-live activities would be greatly beneficial.

Skills

Troubleshooting, Help desk support, Windows 10, Application support, and Software installation are required skills.

Benefits

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Mansfield, TX. The position is anticipated to close on Aug 12, 2026.