Field Technical Specialist
Fully Remote Job
About the role
North America's largest roofing maintenance service provider specializes in restoring roofs and buildings rather than replacing them. The organization emphasizes sustainability by focusing on restoration solutions that benefit customers and the environment. The Field Technical Specialist role is focused on generating contractor business and providing technical support within a defined territory. This position works closely with contractors to ensure optimal application of restoration coatings and roof solutions, contributing to quality installations and customer satisfaction.
Responsibilities
- Ensure safe execution and delivery of roofing services and operations
- Conduct technical training sessions in contractor offices and field applications
- Provide hands-on training and supervision of roof coatings and installation
- Perform roof inspections, including condition analysis, photo documentation, recommendations, and material estimates
- Communicate professionally with customers, sales representatives, and corporate staff
- Complete weekly and monthly reports, sales activities, proposals, and purchase orders
- Travel within assigned territory and complete timely expense reports
- Conduct pre-project field inspections and provide technical support such as peel tests, product recommendations, and installation guidance
- Offer product diagnostic support to prevent misuse
- Deliver ongoing sales support, training, and development to contractors
- Maintain and develop contractor relationships by communicating product information and training
- Develop new contractors through product system training
Requirements
- High school diploma or GED required; associate degree, trade certification, or bachelor’s degree preferred
- Minimum 5 years of commercial roofing sales or technical experience
- At least 2 years of commercial roofing repair, troubleshooting, or field service experience
- Knowledge of commercial roofing systems including built-up, modified, single ply, and metal
- Valid driver’s license and acceptable motor vehicle record
- Strong mechanical aptitude related to roofing and building science
- Experience in field sales and service leadership
- Proficiency with Microsoft Office and internal business systems
- Deep technical knowledge and hands-on experience with product applications
- Ability to work autonomously and demonstrate strong work ethic
- Capacity to multitask effectively
- Willingness to travel overnight up to 20% to support customer accounts
Pay
Salary range generally between $75,000 and $90,000 based on qualifications and other factors; company performance-based bonus; company vehicle provided.
Benefits
- Health insurance
- Paid holidays
- Paid time off
- Company pension plan
- Performance-based commission
- Continuing education