Field Technical Senior Specialist

title: Marine Field Service Representative – East Region

About the role

Deliver technical service support, education, and problem resolution directly to marine dealers to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance dealer service efforts. Visit new marine dealers to build understanding of Honda Marine operations in all product-support phases and clarify dealer responsibilities to Honda Marine and the mutual customer. Retrieve marketplace information about Honda product performance to help improve future products. Serve as the primary liaison between Honda Marine and dealers to resolve customer-relations issues in a timely manner and ensure customer satisfaction.

Responsibilities

• Provide customer support for dealers and retail customers
• Provide field technical product information
• Provide technical training information and motivation
• Complete special projects as assigned
• Support Techline call duties on a scheduled basis

Requirements

• College education in business or an industrial field preferred, or equivalent experience in a related technical field
• Vocational or marine technical training education is desirable
• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience
• Good working knowledge of the marine industry and marine industry products
• Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair
• Strong ability to work with people and resolve complex issues
• Strong interpersonal communication skills with internal and external personnel at any level
• Strong negotiation and motivation skills
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment
• Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations

Benefits

• Competitive base salary (pay based on geographic location, work experience, and other variables)
• Paid overtime
• Regional bonus (when applicable)
• Industry-leading medical, dental, vision, and prescription plans
• Paid time off, including vacation, holidays, and shutdown
• Company-paid short-term and long-term disability
• 401K plan with company match + additional contribution
• Relocation assistance (if eligible)
• Education reimbursement for continued learning
• Tuition assistance & student loan repayment
• Lifestyle account
• Childcare reimbursement account
• Elder care support
• Wellbeing program
• Community service and engagement programs
• Product programs