Field Support Specialist (On-Call)

About the role

This role focuses on providing on-site coverage and operational support across client locations in Detroit. It is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed.

Responsibilities

• Mail & Shipping Operations
  • Oversee incoming and outgoing mail and packages
  • Log and track deliveries using chain-of-custody systems
  • Distribute mail and notify employees of deliveries
  • Process shipping requests and verify packing documentation
• Office & Facilities Support
  • Aid with supply ordering and stocking common areas
  • Support light facilities tasks and service requests
  • Maintain and support copy/print equipment
  • Absorb office moves and workspace transitions
  • Set up and break down conference rooms as needed
• Reception & Client Support
  • Provide front desk or concierge coverage as needed
  • Answer and direct calls professionally
  • Deliver consistent, high-level customer service to employees and visitors

Requirements

• High School Diploma or equivalent
• 6+ months of prior work experience preferred
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication
• Ability to learn and navigate computer-based systems
• Professional demeanor with a customer-service mindset
• Ability to work assigned hours and follow established policies

Qualifications

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Working knowledge of MS Office and office technology
• Understanding of shipping and receiving procedures
• Ability to work independently with minimal supervision
• Flexible schedule with the ability to travel between client sites

Skills

• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication
• Ability to learn and navigate computer-based systems
• Professional demeanor with a customer-service mindset
• Ability to work independently with minimal supervision
• Flexible schedule with the ability to travel between client sites

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them that may lead to uncovering other career opportunities!
• Learning & Development: Promotes a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: Offers a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Pay

Not specified

Schedule

Not specified

Additional Information

Physical Requirements: Role requires regular walking, standing, bending, kneeling, and sitting for extended periods. Ability to lift or move 40 lbs. frequently. Ability to move packages via wheeled cart (up to 60 lbs. capacity). Manual dexterity to operate phones, copiers, and related office equipment.

Travel: None or negligible

Other Duties: This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

WHAT WE OFFER: See above.

About SPS: See above.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

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