Field Support Specialist (On Call)
About the role
SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in West Palm Beach. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.
Responsibilities
- Mail & Shipping Operations
- Oversee incoming and outgoing mail and packages
- Log and track deliveries using chain-of-custody systems
- Distribute mail and notify employees of deliveries
- Process shipping requests and verify packing documentation
- Office & Facilities Support
- Aid with supply ordering and stocking common areas
- Support light facilities tasks and service requests
- Maintain and monitor copy/print equipment
- Assist with office moves and workspace transitions
- Set up and break down conference rooms as needed
- Reception & Client Support
- Provide front desk or concierge coverage as needed
- Answer and direct calls professionally
- Deliver consistent, high-level customer service to employees and visitors
Requirements
- High School Diploma or equivalent
- 6+ months of prior work experience preferred
- Strong organizational, time management, and problem-solving skills
- Excellent written and verbal communication
- Ability to learn and navigate computer-based systems
- Professional demeanor with a customer-service mindset
- Ability to work assigned hours and follow established policies
Qualifications
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office and office technology
- Understanding of shipping and receiving procedures
- Ability to work independently with minimal supervision
- Flexible schedule with the ability to travel between client sites
Skills
- Experience in mailroom, office services, reception, or facilities support
- Familiarity with shipping/receiving processes and office equipment
Benefits
See full details in the "WHAT WE OFFER" section.
Pay
Details on pay are available in the "WHAT WE OFFER" section.
Schedule
The schedule is flexible and may require short-notice deployment to nearby client sites.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
Note
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.