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Jobs · OTHR · Arizona

Field Support Specialist (On Call)

SPS · Phoenix, AZ · 2 wk ago
OTHRFull-time

About the role

The Field Support Specialist (On-Call) supports daily operations and steps in when needed to keep the office running. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed.

Responsibilities

  • Mail & Shipping Operations
    • Oversee incoming and outgoing mail and packages
    • Log and track deliveries using chain-of-custody systems
    • Distribute mail and notify employees of deliveries
    • Process shipping requests and verify packing documentation
  • Office & Facilities Support
    • Assist with supply ordering and stocking common areas
    • Support light facilities tasks and service requests
    • Maintain and monitor copy/print equipment
    • Aid in office moves and workspace transitions
    • Set up and break down conference rooms as needed
  • Reception & Client Support
    • Provide front desk or concierge coverage as needed
    • Answer and direct calls professionally
    • Deliver consistent, high-level customer service to employees and visitors

Requirements

  • High School Diploma or equivalent
  • 6+ months of prior work experience preferred
  • Strong organizational, time management, and problem-solving skills
  • Excellent written and verbal communication
  • Ability to learn and navigate computer-based systems
  • Professional demeanor with a customer-service mindset
  • Ability to work assigned hours and follow established policies

Qualifications

  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced environment
  • Working knowledge of MS Office and office technology
  • Understanding of shipping and receiving procedures
  • Ability to work independently with minimal supervision
  • Flexible schedule with the ability to travel between client sites

Skills

  • Strong organizational, time management, and problem-solving skills
  • Excellent written and verbal communication
  • Ability to learn and navigate computer-based systems
  • Professional demeanor with a customer-service mindset
  • Ability to work independently with minimal supervision
  • Flexible schedule with the ability to travel between client sites

Benefits

At SPS, we offer a variety of benefits including medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identify theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short term disability, life insurance, education discounts, 401k with matching, entertainment discounts, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position is based out of a designated home office and may require short-notice deployment to nearby client sites.

Physical Requirements

  • Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
  • Ability to lift or move 40 lbs. frequently
  • Ability to move packages via wheeled cart (up to 60 lbs. capacity)
  • Manual dexterity to operate phones, copiers, and related office equipment

Note

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

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