Field Support Specialist (On-Call)

Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Orlando, Florida and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality.

Responsibilities

• Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
• Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
• Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
• Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
• Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.
• Other duties as assigned; this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Requirements

• Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
• Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
• Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
• Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
• High school diploma (or equivalent) required; 6+ months of work experience preferred.
• Maintain professionalism, strong problem-solving skills, and adherence to company policies.

Physical Demands

• Approximately 50% of the time this position requires fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
• Specific vision abilities required include close vision, distance vision, ability to adjust focus, and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).

Travel

• Travel is an essential part of the role; access to a reliable means of transportation is mandatory.
• Assignments can include traveling from one SPS site to another after arrival at your “home” location as required by business need.
• Travel distance will be predominately within the assigned region (25 miles radius).

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them that may lead to uncovering other career opportunities.
• Learning & Development: Promote a work culture of learning to develop to be the best at what you do.
• Recognition Programs: Offered for all levels of employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts, 401k with matching, Entertainment Discounts
  • Paid Time Off
• Note: Benefit offerings may vary for roles routinely under 30 hours/week; inquire with HR for specifics.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.