Field Support Specialist (On Call)

About the role

Join our On-Call Office Services Specialist (Floating) team in Chicago, Illinois and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality.

Responsibilities

• Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
• Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
• Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
• Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
• Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.

Requirements

• Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
• Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
• Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
• Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
• High school diploma (or equivalent) required with 6+ months of work experience preferred.

Qualifications

• High school diploma (or equivalent) required.
• 6+ months of work experience preferred.

Skills

• Strong communication and customer service skills.
• Proficiency in MS Office and office technology.
• Highly organized and able to multitask.
• Ability to work independently and follow shipping/receiving procedures.

Benefits

• Career Growth: Opportunities to learn new skills and explore career opportunities.
• Learning & Development: Programs to enhance professional development.
• Recognition: Various recognition programs for employees.
• Paid Time Off: Flexible PTO options.
• Bonuses: Available for employee and client referrals.
• Benefits: Medical, dental, vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Pay

$18 - $20 USD

Schedule

Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation. Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. Travel distance will be predominately within the FSS’s assigned region (25 miles radius).

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Section

By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.