Field Support Specialist

About the Role

Vision To Learn is the largest school-based vision care nonprofit in the country, providing eye exams and glasses to students in underserved communities at no cost. We are looking for a Field Support Specialist to join our team with a positive, proactive attitude and commitment to our mission.

Position Summary

The Field Support Specialist will work with a small team responsible for all operations, logistics, and support for field staff located on the mobile clinic. This role ensures that all schools in the region meet their consent deadlines and that accurate student and clinical data is maintained.

Responsibilities

• Supports daily field operations at schools, summer sites, and mobile clinic locations
• Conducts phone outreach to families with outstanding opt-ins, provides guidance on next steps, and follows up to increase completion rates
• Acts as a runner during clinic days, ensuring a steady and efficient flow of students on and off the mobile vision clinics
• Maintains organization of student flow by tracking students scheduled for screenings and exams and ensuring students are brought to the clinic in a timely manner
• Conducts vision screenings at schools, summer camps, and community-based sites
• Completes and maintains screening data rosters and ensures all screening information is accurate and up to date
• Inputs, reviews, corrects, and maintains screening, consent, and patient data within internal systems, including EHR database and SharePoint
• Uploads consent forms and supporting documentation into SPARTA, the organization's electronic health record (EHR) system
• Communicates with families regarding missing paperwork, updated prescriptions, consent forms, and other information needed to complete student exams
• Provides day-of support to field teams and assists with administrative and EHR-related tasks during clinic visits
• Supports Program Manager with operational follow-up, including reporting problematic sites, monitoring low consent form return rates, and assisting with outreach to unresponsive sites
• Assists with building and updating exam rosters and communicating any conflicting or missing student information
• Coordinates and delivers clinic and office supplies to field teams and mobile clinics as needed
• Performs administrative support tasks on an as-needed basis to support overall program operations
• Works on special projects and additional assignments as requested by management

Qualifications

• Accurate, organized, and detail oriented
• A self-motivated individual that can work independently and effectively with team members
• A problem solver
• Able to learn quickly
• Willing to commute/travel within specified region
• Excel expertise and computer literacy is required
• Filing skills (physical and digital)
• Excellent communication skills
• Experience with collecting and analyzing data and providing recommendations
• Intermediate proficiency in Microsoft Excel strongly preferred, including the ability to manage spreadsheets, track data, and maintain rosters accurately
• Proficiency in Microsoft Outlook, SharePoint, Word, and PowerPoint required
• Comfortable navigating multiple systems and technology platforms in a fast-paced environment
• Strong organizational skills with attention to detail and accuracy in data entry and documentation
• Ability to multitask and prioritize responsibilities while supporting field operations and administrative tasks
• Strong communication and follow-up skills when working with schools, families, and internal staff

Schedule

Our normal work week is Monday through Friday; however, there are times that employees may need to work OT. Flexibility is a must!

Benefits

• Health Insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• Employee Assistance Program
• Flexible Spending Account
• Dental Insurance